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Shipping & Returns

Delivery: Why vie for a parking spot or haul a heavy case home when we can deliver your wine right to your door? Any purchase over $100 is eligible for free delivery to Newton or Brookline. Chat with us in-store, call, or email  us to set up your delivery.
 
Shipping:  For our out-of-town wine lovers, we ship via FedEx anywhere in MA, and any other states that allow out-of-state wine orders. Just place your order through our online shop to select shipping options. You can double check there is your state is available.
 
Returns: Winemaking isn’t always an exact science- sometimes you get a bottle that is corked, flawed or just not your style. Bring back the bottle with the remaining wine for a full refund!

 

Important legal information

Warning: certain states expressly prohibit the direct importation of alcohol and violation can be punishable as a misdemeanor or felony. In addition, other restrictions may apply as some states limit the quantity and type of products that may be shipped to an individual address, person or household. For further information, contact your state's alcoholic beverage control agency.

Title to, and ownership of, all wine passes from vinodivino to the purchaser in the Commonwealth of Massachusetts, and the purchaser takes all responsibility for shipping it from Massachusetts to his/her home state. By arranging for transportation of the wine through common carrier, vinodivino is providing a service to, and acting on behalf of the purchaser, provided that vinodivino in its sole judgment believes that such shipment will not subject vinodivino to the risk of any sort of legal action or other harm. By using this service from vinodivino, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered. The purchaser expressly authorizes that he/she is at least 21 years of age.

If a buyer lives in a state where the direct shipment of wine by vinodivino violates the law, the buyer may provide an alternative address in another state or arrange for pick-up at the store.

At present, Massachusetts State law only allows us to ship to the following states: California, North Dakota, New Hampshire, Nevada, Oregon, Wyoming

If you have any questions about our shipping policies, please contact us before completing your order at 617-527-8466.


Age requirements
Legal Age Requirement: all wine is being sold by vinodivino. Wine may be sold and delivered only to a person who is at least 21 years old. By virtue of your order with vinodivino you represent to us that you are at least 21 years old, and the person to whom any wine will be delivered is also 21 years old. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult possessing valid picture identification issued by a government agency proving he or she is at least 21 years old.

Preventing Underage Purchases: AN ADULT SIGNATURE IS REQUIRED BY LAW FOR ALL DELIVERIES!

If no one is available to receive the package, a subsequent attempt to deliver it will be made. We encourage you to use a commercial business address such as your office to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to vinodivino. An additional fee will apply to reship undeliverable packages.

vinodivino recognizes and complies with all federal, state, and local laws regarding the sale of alcohol to minors. All shipments require an adult signature; proof of age will be verified by delivery carrier. No deliveries will be made to a visibly intoxicated person.

Shipping methods & costs
We will do everything possible to process your shipping order within 1 business day. Shipping costs for orders from vinodivino depend upon the method and option you choose and are determined by weight.

Deliveries are handled by Federal Express (FedEx) or Trans Courier Services (TCS), depending on destination.

If an item in your order is not available for immediate shipment, we will notify you and offer a substitution recommendation or provide the option of holding your order until all items are available for shipment.

We cannot ship wine or items that include wine to P.O. Boxes or APO/FPO addresses. vinodivino does not ship on weekends and major holidays.
Additionally, under extreme weather conditions vinodivino reserves the right to delay the release of shipments to ensure product quality. We will contact you if this is the case, and also discuss other delivery options if the order is time-sensitive.

Delivery options with FedEx
FedEx Ground: 1-2 business days to MA or NH
FedEx Ground: 5-10 business days to all other destinations

Please contact us toll free at 877-8DIVINO in Newton or at 617-879-9400 in Brookline for faster TCS shipment options within Massachusetts.

Tracking your order

If you would like to track your order, please provide us with an email address and we will send you the tracking number upon receipt of your order. Go to www.fedex.com, and enter the tracking number in the Track box, then click Track. Please note that it may take 24 hours before tracking information appears on the carrier's site.

Out of stock items
Although we normally have sufficient inventory for most of our wines, there are times when products may be out of stock.

If that occurs, vinodivino wine professionals are available to suggest comparable substitutions. In cases where a substitution is necessary, we will email you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order if you prefer to do so. Your credit card will not be charged until we ship your order, and you will not be charged for out-of-stock items.

Returns policy
vinodivino guarantees the quality of all our products and services.
If for any reason you are dissatisfied with your order, please contact us as soon as possible and within 10 days of receipt of your order for assistance toll free at 877-8DIVINO in Newton or at 617-879-9400 in Brookline.

Payment options
vinodivino accepts payment through the following credit cards: Visa®, Mastercard®, American Express® and Discover®.